As anyone that knows how to fix most things on a PC, you've been called on to fix things you weren't really paid for. And aside from the cliché but oh so true "Have you tried turning it off and back on?" question, there's a bunch more to be shared. So be free, share them here. From your worst "clients" to the worst situation you could have been in to fix anything, share it. And if you have a few good stories to share, post them as well. I worked at a hotel as a manager for a couple years, and was in charge of Tech Support at the front desk. When we got a new user, I gave them a user ID and a password to login to the system. The worst employee I had under me didn't understand computers at all. Which wouldn't have been so bad, but this guy was in his late 20s at the time. So I had to write out a stupid book on how to do everything, step by step. This included logging in, which was basically just putting in the UID and password. After about a week, he had locked himself out of the system roughly 20 times. He couldn't remember his user id 99% of the time. So I made it easier for him. Now, the field for the username was something like Code: User ID= And the ID went directly after that ( basically a standard login box). So I assigned him 10t as his login. He had no problem remembering such an username, and never locked himself out after that. The end result of his login looked like this: Code: User ID=10t Basically User Idiot lol. Rather clever, and deceptively cunning if I say so myself. He never had a problem logging in after that. I've also read that AT&T support puts that annotation in the notes of any clueless people that call in. This was a few months ago that I read this but at least I wasn't alone.